Privacy Policy
AB International Holdings Pty Ltd (Trading As Optivis Consulting) (ABN 48 639 484 932) (“Optivis”, “we”, “us”) respects your privacy and is committed to protecting personal information. This Privacy Policy explains how Optivis collects, uses, discloses and protects personal information in connection with its consulting services and websites, and explains the rights and choices available to individuals under applicable privacy laws.
Who we are
Legal entity: AB International Holdings Pty Ltd (Trading As Optivis Consulting) (ABN 48 639 484 932)
Registered address: 470 St Kilda Road, Melbourne, VIC 3004, Australia
Contact email for privacy queries and rights requests: hello@optivis.com.au
Optivis provides consulting services to business customers worldwide. Optivis does not target services to children and does not knowingly collect personal information relating to children.
Personal information we collect
Optivis collects only the personal information needed to operate its business, provide services, manage relationships and comply with legal obligations. The information Optivis collects depends on how individuals interact with it.
Website visitors
When individuals visit Optivis websites, the following types of information may be collected:
Identifiers such as IP address, approximate location derived from IP, and online identifiers
Device and browser information (for example, device type, operating system, browser type and version, language preferences)
Usage data such as pages viewed, links clicked, visit dates and times, and referring pages
Information voluntarily provided through contact or inquiry forms, such as name, business email address, phone number, company name, job title and details of the inquiry
This information is collected through server logs, contact forms and cookies or similar technologies, including analytics tools such as Google Analytics and analytics provided by the website hosting platform.
Business contacts and clients
For client relationships and business development, Optivis may collect:
Names of client and prospective client contacts
Business contact details (such as business email address, business phone number, job title, department and company name)
Billing and payment-related information (such as invoicing details and transaction records)
Information related to projects and services, including communications, meeting notes and deliverables that may include personal information relating to client personnel
This information is obtained directly from clients or prospective clients, from their colleagues, or from publicly available sources such as professional networking sites.
Job applicants
When individuals apply for roles with Optivis (including employment and contractor roles), Optivis may collect:
Identification and contact details (such as name, email address, phone number and location)
Curriculum vitae (CV), cover letters and similar documents containing employment history, qualifications and skills
Information obtained from interviews, assessments and references
Eligibility to work details where needed for recruitment or onboarding
Recruitment information is generally collected directly from applicants and, with their consent where required, from referees or other third parties.
Vendors and partners
For vendors and other business partners, Optivis may collect:
Names of key contacts
Business contact details
Billing and payment information
Communications and contract-related information
This information is collected from vendors and partners or their representatives during onboarding and in the course of the relationship.
Sensitive or special category data
Optivis does not intentionally collect or process sensitive or “special category” personal data (such as health data, biometric identifiers, racial or ethnic origin, political opinions, religious beliefs, trade union membership, criminal history, or precise geolocation). Optivis asks that such information is not provided unless specifically requested and necessary for a defined purpose that is clearly explained at the time.
How and why we use personal information
Optivis uses personal information only where there is a valid business purpose and a lawful basis under applicable laws.
Purposes of use
Optivis may use personal information for the following purposes:
Responding to enquiries: To respond to contact or inquiry form submissions, emails and telephone calls, and to communicate about potential services or collaborations.
Providing and managing services: To deliver consulting services to clients, manage relationships, administer projects, and perform contractual obligations.
Business operations and administration: To manage accounts, billing and payments; maintain records; operate IT systems; and administer the website and internal processes.
Business development and marketing: To identify and follow up with potential business clients, send business-to-business marketing communications where permitted by law, and manage mailing lists and event invitations. Individuals can opt out of marketing at any time.
Recruitment: To assess applicants’ suitability for roles, manage recruitment processes and keep records of recruitment activities.
Analytics and service improvement: To monitor and analyse website usage, improve content and user experience, and measure the effectiveness of communications and services.
Compliance and risk management: To comply with legal and regulatory obligations, respond to lawful requests, and protect and enforce legal rights, including in connection with disputes or investigations.
Security and fraud prevention: To protect websites, systems and services against unauthorised access, misuse and other security risks.
Marketing emails and newsletters are only sent where permitted by law and always include an unsubscribe link or clear opt-out instructions.
Legal bases under UK and EU data protection law
When Optivis processes personal data of individuals in the United Kingdom or European Economic Area, it relies on one or more of the following legal bases:
Performance of a contract: When processing is necessary to enter into or perform a contract with a client (for example, to provide consulting services and manage the client relationship).
Legitimate interests: When processing is necessary for Optivis’ legitimate business interests or the legitimate interests of a third party, provided those interests are not overridden by the rights and freedoms of the individual. Examples include responding to enquiries from business contacts, managing client relationships, operating and improving the website, conducting business-to-business marketing, ensuring IT and network security, and managing recruitment.
Legal obligations: When processing is necessary to comply with legal obligations (for example, maintaining certain accounting and tax records or responding to legal requests).
Consent: When individuals have given consent, for example where required for certain categories of cookies or other local legal requirements.
Where consent is used as a legal basis, individuals can withdraw consent at any time, without affecting the lawfulness of processing before consent is withdrawn.
Cookies, analytics and similar technologies
Optivis uses cookies and similar technologies on its websites to support core functionality and to understand how visitors use the site.
Strictly necessary cookies: Cookies required for technical functionality and security of the website.
Analytics cookies: Cookies and similar technologies used to collect information about website usage, such as which pages are visited and how visitors navigate the site. Tools used include Google Analytics and analytics features provided by the website hosting platform.
These analytics tools collect information such as IP address, device and browser information, and usage data. This information is generally aggregated and does not directly identify individuals, but may still be treated as personal data under some laws.
Where required by local laws (such as in the EU and UK), visitors may be presented with choices regarding non‑essential cookies; in those locations, analytics cookies are used only in accordance with applicable requirements. Visitors can also manage cookies through browser settings, although disabling some cookies may affect usability of the website.
How we share personal information
Optivis does not sell personal information and does not share personal information with third parties for their own independent marketing purposes.
Optivis may share personal information with the following categories of recipients:
Service providers and suppliers: Third parties that host websites and systems, provide cloud storage and collaboration tools, support communications and analytics, or provide other IT, administrative and professional services. These service providers process personal information on Optivis’ instructions and are required to protect personal information appropriately.
Professional advisers: Legal, accounting, insurance and other professional advisers where reasonably necessary for the purposes described in this policy.
Business partners and client-appointed third parties: Third parties designated by clients or involved in delivering services, where necessary in connection with client projects.
Authorities and other parties for legal reasons: Government authorities, regulators, courts, law enforcement and other parties where required by law or reasonably necessary to protect rights, safety or property, or to comply with legal processes.
If Optivis is involved in a merger, acquisition, restructuring or similar corporate transaction, personal information may be transferred to the relevant parties as part of that transaction, subject to appropriate confidentiality safeguards.
International transfers
Optivis operates globally and may store and process personal information in multiple countries, including:
Australia
Singapore
United States
Personal information may be accessed by Optivis personnel and service providers in these and other locations as needed to deliver services and operate the business.
When transferring personal data from the UK or European Economic Area to countries that are not recognised as providing an adequate level of protection, Optivis takes steps to implement appropriate safeguards such as standard contractual clauses approved by the European Commission or the UK government, or other mechanisms permitted under applicable data protection laws. Further information about these safeguards can be requested using the contact details below.
Retention of personal information
Optivis retains personal information only for as long as necessary for the purposes for which it was collected, including to meet legal, regulatory, tax and accounting requirements, or to resolve disputes.
As a general rule:
Website inquiry data, business contact details, client-related information, vendor records and recruitment information are retained for up to three (3) years from the date of the last interaction, unless a longer retention period is required or permitted by law or is necessary to establish, exercise or defend legal claims.
Certain records, such as invoices and accounting documents, may be kept for longer in accordance with applicable legal and regulatory requirements.
When personal information is no longer required, it is deleted or irreversibly anonymised, unless retention is required or permitted under applicable laws.
Security
Optivis takes appropriate technical and organisational measures to protect personal information against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include secure website connections (such as HTTPS), access controls, use of secure cloud infrastructure and administrative controls designed to limit access to personal information to those who have a legitimate business need.
However, no system can be guaranteed to be completely secure. Individuals are encouraged to take appropriate steps to protect their own information, such as using strong passwords and not sharing access credentials.
Rights of individuals
Depending on where individuals are located and which laws apply, they may have certain rights in relation to their personal information. Optivis will respond to all valid requests in accordance with applicable laws.
Requests to exercise these rights, or questions about them, can be submitted by email to: hello@optivis.com.au.
Rights under UK and EU data protection law
For individuals in the United Kingdom and European Economic Area, the following rights may apply:
Access: The right to obtain confirmation of whether Optivis processes personal data about them and to request a copy of that data.
Rectification: The right to request correction of inaccurate or incomplete personal data.
Erasure: The right to request deletion of personal data in certain circumstances (for example, where the data is no longer needed for the purposes for which it was collected).
Restriction: The right to request that processing is restricted in certain circumstances.
Data portability: The right to receive certain personal data in a structured, commonly used and machine-readable format and to transmit it to another controller where technically feasible.
Objection: The right to object to processing based on legitimate interests and to object at any time to the use of personal data for direct marketing.
Withdrawal of consent: Where processing is based on consent, the right to withdraw consent at any time.
Individuals also have the right to lodge a complaint with their local supervisory authority if they believe that Optivis’ processing of their personal data infringes applicable law.
Rights under certain US state laws
Some US state privacy laws, such as those in California and other jurisdictions, may grant residents additional rights, which may include:
The right to know which categories of personal information are collected, the sources of that information, the business purposes for collecting it and the categories of third parties with whom it is shared.
The right to access specific pieces of personal information in certain circumstances.
The right to request deletion of personal information, subject to exceptions.
The right to request correction of inaccurate personal information.
The right to be free from discrimination for exercising privacy rights.
Optivis does not sell personal information and does not share personal information for cross‑context behavioural advertising as those terms are defined in California privacy law. Optivis honours valid rights requests submitted through the contact details above.
Singapore PDPA
For individuals whose personal data is governed by Singapore’s Personal Data Protection Act, Optivis endeavours to comply with applicable PDPA requirements, including notification of purposes, appropriate protection of personal data and limiting retention to what is reasonably necessary for business or legal purposes. Individuals may contact Optivis at hello@optivis.com.au regarding access, correction or withdrawal of consent in relation to personal data under the PDPA.
Australia
For personal information subject to Australian privacy requirements, Optivis aims to manage personal information in an open and transparent way and takes reasonable steps to ensure that personal information is accurate, up to date and complete. Individuals may contact Optivis to request access to, or correction of, their personal information. If an individual is not satisfied with how Optivis has handled their personal information or responded to a request, they may also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Children’s privacy
Optivis provides services to business customers and does not knowingly collect personal information from children. If Optivis becomes aware that it has collected personal information from a child contrary to applicable laws, reasonable steps will be taken to delete that information.
Third‑party sites and services
Optivis websites may contain links to third‑party websites, content or services that are not controlled by Optivis. This Privacy Policy does not apply to those third‑party sites or services and Optivis is not responsible for their content, privacy practices or security. Individuals should review the privacy policies of those third parties before providing personal information to them.
Changes to this Privacy Policy
Optivis may update this Privacy Policy from time to time to reflect changes in legal requirements, technology or how it operates. When the Policy is updated, the “Last updated” date will be revised, and, where appropriate, additional notice of significant changes will be provided.
Last updated: [insert date]
How to contact us
For any questions about this Privacy Policy or how Optivis handles personal information, or to exercise privacy rights, please contact:
Email: hello@optivis.com.au
Postal address: Privacy Contact, AB International Holdings Pty Ltd (Trading As Optivis Consulting), 470 St Kilda Road, Melbourne, VIC 3004, Australia.